When on a routine check for fake sellers Russell Card of Ice Sphere Tech, a business that offers unique kitchen area gadgets, discovered fake listings from a seller on his trademarked items. After attempting to correct the infringement by speaking to the seller and getting no response, he proceeded to correct the problem with Amazon. Amazon recommended a test purchase prior to reporting the infringement, which Ice Sphere Tech did and verified that it was not the very same product and the quality was substantially low.
The fake cool kitchen area gadgets seller remained to disrupt the actual kitchen area basics listings, initially by editing an item page and including variations that did not exist. The next day, the ASIN number was changed, successfully getting rid of Ice Sphere Tech from their own listing and turning control of the new kitchen area gadgets page over to the fake seller.
Ice Sphere Tech quickly regained control of their finest kitchen area gadgets listing but the modifications from the counterfeiter remained. The hijacker was reported and the test purchase introduced as proof and Hijackers page was reverted back to the original.
The next day Ice Sphere Tech, the original kitchen area devices business, discovered they had actually been reported as the fake version of the Amazon kitchen area gizmo shops. They reacted by offering legal files including their trademark numbers government proof as proof of ownership. After speaking to Amazon, their important kitchen area devices listing was recovered to them within twelve hours, but that was not completion of the story.
2 days after being removed, the counterfeiter had actually once again been listed on the product page. After filling out the infringement report over 2 dozen times in a circuitous path where Ice Sphere Tech lost numerous orders and the counterfeiter remained to be allowed to sell the fake kitchen area gadgets on the actual kitchen area devices page, what is left without involving a lawyer?
Amazon’s Seller Support performance is highly dysfunctional. It sends every seller into a loop filing for copyright/trademark infringement over and over again. If another seller is using your images or trademark Amazon is not following government guidelines for protecting your property. Seller performance will turn off the infringing seller product for 24 hours and back up again?
Here is the page Amazon had me fill out 25 times, https://www.amazon.com/gp/help/reports/infringement, then they send you this forever.
Before we can take action on your complaint, we ask that you clarify how these items infringe your rights by re-submitting your complaint with your answers to these questions:
– Are you the manufacturer?
– Do you believe the offers in your complaint do not match the product detail pages?
– Do you believe that your trademark appears on products that you do not manufacturer?
– Do you believe that your trademark is used inappropriately on the product detail pages?
– Have you placed test orders? If yes, be sure to provide the Amazon order numbers.
Their system for handling this is broken and sends you into a nasty never ending loop of the same forms to fill out forever. In the end you get sick of supplying your government serial numbers of copyright and trademark.
You have no choice but to hire a lawyer.
Amazon Does not Respect Government Copyrights Or Trade Mark Compelling Sellers to Hire Lawyers
Every manufacturer’s rights need to be respected by other makers, wholesalers, distributors, retailers or sellers. Nonetheless, this has not been strictly observed by Amazon because you can find other sellers using your company’s images or trademark on Amazon and nothing is done. For that reason there is no doubt that seller efficiency has become highly dysfunctional and every seller that attempts to follow it up is sent out into a circle of filing for copyright/trademark infringement over and over again with no outcomes. Amazon is not following government standards for protecting sellers’ property because it has allowed other sellers to use your trademark or images freely. This act of amazon neglecting sellers’ rights is exactly what has required many of them to work with attorneys so regarding follow up the infringement procedure.